jetta's Privacy Policy

1 Introduction

jetta ("we", "us", or "the platform") operates a trusted online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities.

This privacy policy explains how jetta collects, processes, stores, and discloses your personal information. By using the jetta.cam website, you are considered to have consented to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our platform.

This policy works as a supplement to our Terms and Conditions and both documents should be read together.

2 What Information We Collect

jetta may collect information about you in various ways. The different types of information collected are described below:

2.1 Information You Provide Directly

Information you provide directly to us when registering an account, completing transactions, or contacting our support team may include:

• Full name and date of birth
• Email address and password
• Mobile number
• Current address
• National ID card or passport details (when required for identity verification)
• Financial information such as bKash number, Nagad number, Rocket number, or bank account details
• Messages or complaints sent to our support team

2.2 Automatically Collected Information

When you visit our website or use our services, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Website access time, date, and session information
• Pages visited and click patterns
• Gaming activity and transaction history

2.3 Information Received from Third Parties

To meet legal obligations or improve service quality, we may sometimes receive information from trusted third-party sources, such as identity verification agencies or payment processors.

3 How We Use Your Information

jetta uses the information collected about you only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• To create, verify, and manage your account
• To process deposit and withdrawal requests
• To provide bonuses, promotions, and loyalty rewards
• To provide technical support and customer service

3.2 Security and Legal Compliance

• To prevent fraud, money laundering, and terrorist financing
• To carry out KYC (Know Your Customer) processes
• To meet applicable legal obligations
• To preserve evidence for dispute resolution and legal claims

3.3 Service Improvement

• To analyze and improve our platform's performance
• To personalize the user experience
• To inform you about relevant promotions and offers (only with your consent)
• To identify and resolve technical issues

3.4 Responsible Gaming

We use information to monitor your gaming behavior to identify potentially problematic gaming patterns and to provide support under the Responsible Gaming program.

4 Data Storage and Security

jetta is committed to ensuring the highest level of security for your personal information. We adopt modern technical and organizational measures.

4.1 Technical Security Measures

• All data transmission is kept secure using SSL (Secure Sockets Layer) encryption technology
• Sensitive information is stored using special encryption methods
• Firewalls and intrusion detection systems are kept active
• Regular security audits are conducted

4.2 Data Retention Period

We retain your personal information only for as long as necessary. In general, even after an account is closed, certain information may be retained for a specified period in accordance with legal and regulatory requirements. Once that period has elapsed, data is securely deleted or anonymized.

4.3 Important Notice

Although we take the highest security measures, no method of transmitting information over the internet is completely secure. We ask you to keep your login credentials confidential and to change your password regularly.

5 Sharing Information with Third Parties

jetta does not sell or rent your personal information. However, we may share information in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted third-party organizations to provide services on our behalf, such as:

• Payment processors — to handle bKash, Nagad, Rocket, Upay, and bank transfers
• Identity verification agencies — for the KYC process
• Technology and infrastructure service providers — for server and cloud services
• Game software suppliers — to ensure gaming services

5.2 Legal Obligations

It may be necessary to disclose information to authorities in accordance with court orders, government directives, or applicable legal requirements. In such cases, we will disclose only the information legally required.

5.3 Business Transfers

In the event of any merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will endeavor to notify you in advance of any such event.

6 Cookies Policy

The jetta website uses cookies and similar tracking technologies to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the website, such as maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings, such as language preferences.
• Analytics Cookies: Help monitor website usage and improve service quality.

6.2 Cookie Controls

You can accept or reject cookies at any time by changing your browser settings. However, disabling certain cookies may limit some functionality of the website.

7 Your Rights

jetta respects your rights over your personal information. Your key rights are outlined below:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We will respond to your request within a reasonable time.

7.2 Right to Correct Information

If there is any incorrect or incomplete information in your profile, you can request that it be corrected. You can update many details yourself from your account settings.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, we may need to retain some information due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Upon receiving such a request, we will stop the relevant activity.

7.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat. We will process your request within 30 business days.

8 Privacy of Minors

jetta is a gaming platform for adults. Our services are for individuals aged 21 or older only. We do not knowingly collect personal information from minors.

If we become aware that a person has opened an account while under the age of 21, we will close that account immediately and delete all associated information. If you believe a minor is using our platform, please contact us.

9 Changes to the Privacy Policy

We may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notice will be displayed on the website
• A notification will be sent to your registered email
• The "Last Updated" date at the top of this page will change

Continued use of our platform after any changes will be considered your consent to the updated policy. We encourage you to review this page periodically.

10 Contact Us

If you have any questions, concerns, or requests about this privacy policy, do not hesitate to contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will carefully review all your requests and will endeavor to respond promptly.